Tuesday, October 24, 2017 | 1:00 p.m. to 2:00 p.m. EDT
The retail world is in crisis mode. With bricks-and-mortar stores feeling the impact of online shopping giants such as Amazon, Wayfair, eBay, and more, paired with the constant battle of brand recognition and marketshare to stay viable, retailers must adapt to the reality of the new age of customer engagement.
However, with the plethora of newly introduced technology together with aging and dated retail infrastructure and business processes, the question remains: How do retailers move forward to survive in a digital age, while navigating the complexity of systems, processes, people, and behavioural science to succeed?
In this one-hour webinar, executives from omNovos—the global leader in omni-channel customer engagement solutions—will discuss best practices as they relate to technology, required IT infrastructure, modern sales and marketing data management, and more, to help retailers focus their business plans on building a bright and prosperous future.